BK11 Privacy Policy – How We Protect Your Data

1. Introduction

bk11 operates the online betting and casino platform available at bk11.pw. As part of running this platform we collect and process certain personal data about the people who register and use our services. This Privacy Policy explains what data we collect, why we collect it, how we use it, who we share it with and what rights you have over it.

We have written this policy in plain language to make it straightforward for our players — particularly those based in Pakistan — to understand what happens to their information. If anything is unclear after reading, please do not hesitate to contact support. We are happy to explain anything in more detail.

This policy applies to all users of the bk11 platform regardless of how they access it — desktop browser, mobile browser or any future application. It applies to data collected through account registration, gameplay, deposits and withdrawals, customer support interactions and your general use of the website.

2. What We Collect

The personal data bk11 collects falls into the following categories:

• Registration data: Your full name, date of birth, email address, mobile number and the username and password you create when signing up.
• Identity verification data: Copies of government-issued ID documents (such as CNIC), proof of address and any additional documents submitted during the KYC (Know Your Customer) verification process.
• Payment data: Payment method details including JazzCash account numbers, Easypaisa mobile wallet identifiers, bank account details, Raast IDs and debit card information used for PKR deposits and withdrawals. Full card numbers are not stored by bk11 — see Section 6 for details.
• Transactional data: Records of deposits, withdrawals, bets placed, casino games played, amounts wagered, winnings and bonus activity on your account.
• Technical data: IP address, device type, browser type and version, operating system, session timestamps and pages visited on the bk11 platform.
• Communications data: Records of any messages, emails or live chat conversations you have with bk11 support staff.
• Behavioural data: Patterns of play, betting frequency, preferred sports markets (such as PSL, T20 cricket or football), preferred casino games and session durations, used to improve the platform experience and support responsible gaming monitoring.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless specifically required by law in a particular circumstance, in which case we will inform you at the time of collection.

3. How We Use Your Data

bk11 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your bk11 account, verifying your identity, processing login and authentication and keeping your account details up to date.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and card, and processing withdrawal requests to your verified payment method.
• Service delivery: Enabling sports betting on cricket, PSL, T20 internationals, football and other markets, as well as providing access to casino games, live casino tables and the game lobby.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, account takeovers, bonus abuse and any other activity that violates our Terms and Conditions or applicable law.
• Customer support: Responding to your queries, resolving disputes and communicating with you about your account.
• Platform improvement: Analysing usage patterns to improve the performance, features and user experience of the bk11 platform.
• Responsible gaming: Monitoring betting and gaming activity to identify patterns that may indicate problem gambling, and enabling tools like deposit limits and self-exclusion to function correctly.
• Legal compliance: Meeting any obligations required by applicable law, including record-keeping and responding to lawful requests from authorities.
• Marketing communications: Sending you information about promotions, bonuses, new features and upcoming cricket or PSL betting markets — only where you have consented to receive such communications. You can opt out at any time.

4. Legal Basis for Processing

bk11 processes your personal data on the following legal grounds:

• Contractual necessity: Most of our data processing is necessary to perform our contract with you — operating your account, processing transactions and delivering the services you have signed up for. Without this processing, we cannot provide the platform.
• Legitimate interests: Some processing is based on our legitimate business interests, including fraud prevention, platform security, analysis to improve our services and responsible gaming monitoring. We ensure that our legitimate interests do not override your rights and freedoms.
• Legal obligation: Certain processing is required to comply with applicable legal obligations, such as retaining transaction records for a defined period.
• Consent: Where we rely on your consent — such as for marketing communications — you have the right to withdraw that consent at any time by contacting support or updating your communication preferences in your account settings.

5. Data Sharing

bk11 does not sell, rent or trade your personal data. We share your data only in the following limited circumstances:

• Payment processors: Your payment details are shared with payment service providers — including JazzCash, Easypaisa and banking partners — solely to process your PKR deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity verification providers: KYC and identity verification services receive the documents you submit for verification. They are contracted to use that data only for the purpose of completing your verification check.
• Game providers: Casino and live casino game suppliers receive the minimum data necessary to operate their games on the bk11 platform, such as your session token and wager amounts. They do not receive your full profile.
• Fraud and security services: Third-party tools used to detect fraud, bot activity and suspicious behaviour may receive technical data such as IP address and device fingerprint.
• Legal and regulatory requirements: Where required by law or in response to a lawful request from a competent authority, bk11 may disclose personal data. We will inform you of any such disclosure unless legally prohibited from doing so.

All third parties with whom bk11 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. They are not permitted to use your data for any purpose beyond the specific service they provide to bk11.

6. Payment Data & PKR Transactions

All financial transactions on bk11 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the payment data you provide is transmitted through encrypted connections to the relevant payment processor.

bk11 does not store full debit card numbers on its own servers. Card payments are tokenised by the payment processor, meaning only a secure token is retained by bk11 — not the actual card details. Similarly, JazzCash and Easypaisa mobile wallet identifiers are stored in encrypted form and are used only to process your transactions.

When you request a withdrawal, bk11 may carry out additional verification to confirm that the payment method belongs to you. This is a security measure to protect your funds from being sent to an account that is not yours. This verification may include requesting a screenshot of your mobile wallet account or a bank statement showing your account name and number.

Transaction records — including deposit and withdrawal history — are retained in your account and in our records for the period described in Section 9 of this policy. These records may be required to resolve disputes or to respond to lawful requests from authorities.

7. Cookies & Tracking Technologies

bk11 uses cookies and similar tracking technologies when you visit the platform. Cookies are small text files stored on your device that help the website function correctly and remember your preferences.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality and may prevent you from logging in or placing bets. Disabling optional cookies will not affect your ability to use the core features of bk11.

8. Security Measures

bk11 takes the security of your personal data seriously. The following measures are in place to protect your information:

• Encryption in transit: All data transmitted between your browser and the bk11 platform is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser address bar when using bk11.
• Encryption at rest: Sensitive data stored on bk11 servers — including identity documents, payment details and account credentials — is encrypted at rest.
• Access controls: Access to personal data within bk11's systems is restricted to staff and systems that have a legitimate need for that access. All access is logged and monitored.
• Fraud monitoring: Automated systems continuously monitor account activity for unusual patterns, including multiple failed login attempts, suspicious device changes and irregular betting behaviour.
• Password security: Passwords are stored using one-way hashing — meaning bk11 staff cannot read your password. If you forget your password, it must be reset rather than retrieved.

Despite these measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your bk11 account and do not share your login credentials with anyone.

9. Data Retention

bk11 retains your personal data for as long as it is needed to fulfil the purposes described in this policy, and for as long as required by applicable legal or regulatory obligations.

• Active accounts: Personal data is retained for the full duration that your account remains active on the bk11 platform.
• Closed accounts: Following account closure, bk11 retains core account data — including identity verification records and transaction history — for a defined period to comply with legal requirements and to resolve any outstanding disputes or claims.
• Marketing data: If you have opted in to marketing communications, we retain your contact details for this purpose until you opt out or request deletion.
• Support communications: Records of support interactions are retained for a period sufficient to resolve disputes and improve service quality, after which they are deleted or anonymised.

When personal data is no longer required and no legal basis exists to retain it, bk11 securely deletes or anonymises it so that it can no longer be linked to you.

10. Your Rights Over Your Data

You have the following rights regarding the personal data bk11 holds about you:

• Right of access: You can request a copy of the personal data bk11 holds about you at any time.
• Right to rectification: If any of the data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that bk11 delete your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent. This right is subject to any legal retention obligations we must comply with.
• Right to restriction: You can ask bk11 to restrict how we use your data in certain circumstances — for example, while you are contesting the accuracy of data we hold.
• Right to object: You can object to our processing of your data where we rely on legitimate interests as the legal basis, or object to receiving direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact bk11 support. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing a data request to ensure we do not disclose data to the wrong person.

11. Minors

The bk11 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. During registration, all users are required to confirm that they meet the minimum age requirement.

If bk11 discovers or is informed that an account has been registered by a person under 18, that account will be closed immediately, all balances will be reviewed and the data associated with that account will be handled in accordance with applicable legal requirements. If you believe a minor has registered on bk11, please contact support straight away.

12. Changes to This Policy

bk11 reserves the right to update this Privacy Policy at any time. When we make changes, the revised policy will be published on this page with an updated effective date. For significant changes — such as changes to the types of data we collect or how we use it — we may also notify you directly via your registered email address.

We encourage you to review this page periodically to stay informed about how bk11 handles your data. Your continued use of the platform after a policy update is published constitutes your acceptance of the revised policy. If you do not agree with a change, you should stop using the platform and contact support to close your account.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, please get in touch with the bk11 support team:

You can also visit our FAQ page for answers to common questions about accounts, payments and responsible gaming. For information on how to use bk11's responsible gaming tools, visit the Responsible Gaming page.